Refund policy

Last updated August 13th, 2026. At The Glass Skin Connection, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help. Returns: We accept returns within 30 days of delivery. To be eligible, items must be in their original packaging with all contents. Please contact us before sending anything back so that we can issue return instructions and authorization. Non-returnable items: We cannot accept returns for intentionally damaged or misused products and gift cards. If you receive damaged, defective, or incorrect items, please contact us within 48 hours of delivery with your order number and photos of the issue. If your order arrives damaged or defective, or if you receive the wrong item, please contact us within 48 hours of delivery with your order number and photos of the issue. We'll make it right, refunds. Once we receive and inspect your return, we'll notify you of the status. If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or credit card company to post the refund. Return shipping. Customers are responsible for return shipping costs unless the return is due to our error or a defective product. Original shipping charges are non-refundable. Order changes and cancellations. Because orders are processed quickly, cancellation or modification requests must be made as soon as possible after placing your order. Once an order has shipped, we cannot cancel it. Contact us if you have any questions or need help with a return.